At Fashan Wear, we aim to make your shopping experience seamless and enjoyable, especially when it comes to delivering your purchases. Our team is dedicated to providing fast and reliable shipping to ensure your order arrives promptly and securely. Please review our detailed shipping policy below.

Order Cut-Off Time

To qualify for same-day processing, orders must be placed by 4:00 PM (GMT-05:00 Eastern Standard Time) on business days. Orders placed after this time will be processed on the next business day.

Handling Time

Once your order is placed, our team processes it within 1-2 business days (Monday to Friday).

Transit Time

After processing, shipments typically take 5-7 business days (Monday to Friday) to reach their destination, depending on your location.

Total Delivery Estimate

From the time your order is placed, you can expect delivery within 6-9 business days.

Shipping Fees

A flat-rate shipping fee of $5 applies to all orders, ensuring efficient and high-quality delivery service.

Secure Packaging and Careful Handling

We prioritize the safe arrival of your items. Each order is securely packed and carefully handled to ensure it reaches you in excellent condition.

Order Tracking

After your order ships, you will receive a shipping confirmation email containing a tracking number. Use this to monitor your shipment’s progress in real-time. Tracking is also available through the Track Your Order page on our website.

Tracking Availability Notice

Please allow 24-48 hours for tracking information to update after shipment. This timeframe accommodates the carrier’s processing time.

Order Cancellations and Refunds

If you cancel your order before it is dispatched, you are eligible for a full refund, as outlined in our Refund Policy. Refunds may take up to 7 business days to process, depending on your payment method.

Correct Shipping Address Responsibility

Customers are responsible for providing accurate shipping information during checkout. Fashan Wear is not liable for packages shipped to incorrect addresses entered at purchase. If an error is detected, please contact us immediately so we can attempt to update the address before shipment. If a package is returned due to an incorrect address, additional reshipping fees may apply.

Handling Undeliverable Packages

If a package is returned to us as undeliverable due to an incomplete or incorrect address, we will contact you to arrange reshipment, which may incur additional shipping costs.

Lost or Stolen Packages

Fashan Wear is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your package is missing, please contact our support team. We will assist in addressing the issue with the carrier.

By placing an order with Fashan Wear, you agree to these shipping terms.

Contact Us

Thank you for choosing Fashan Wear! For any questions or further assistance, feel free to contact us at support@fashanwear.shop or via our 24/7 live chat on our website. We’re here to help and ensure your shopping experience is exceptional!

For More Information:

Trade Name: Fashan Wear
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (318) 915-5792
Business Mail: support@fashanwear.shop
Business Address: 1001 Aldane Court, Ocoee, Florida 34761, United States