We understand that sometimes a purchase may not meet your expectations or might arrive with an issue. To make your shopping experience seamless, we have outlined a Return Policy to guide you through the process and ensure your rights as a customer are protected.

Return Timeline

If your order is not what you envisioned or arrives with a problem, you can initiate a return within 30 days of receiving your items.

How to Return an Item

Returns can be made by mail, and our team will assist you in selecting either a refund or an exchange based on your preference. Whether it’s for defective products, non-defective items, or a change of mind, we are here to help.

To begin a return, contact us at support@fashanwear.shop or reach out via our 24/7 live chat.

Conditions for Returns

To qualify for a return, the product must:

• Be in brand-new, unused, and unworn condition without signs of wear or damage.
• Include all original packaging, tags, and any accessories or materials that came with the item.

Returns that do not meet these criteria may not be accepted.

Return Label Provided

For your convenience, a return label is included with your package. If you need another copy, our team will provide one upon request.

No Hidden Fees

We do not charge restocking fees, ensuring your return process is hassle-free and transparent.

Free Return Shipping

Whether your return is due to a defective or incorrect item, or simply a change of mind, we cover all return shipping costs.

Refunds and Exchanges

Once we receive your returned item and verify it meets our return policy conditions, we will process your request promptly. Refunds are issued within 7 business days to the original payment method. If you prefer an exchange, we will ship the replacement as soon as the returned item is received and inspected.

For more information about refunds, please see our Refund Policy.

Careful Handling of Returns

Every return is carefully reviewed to ensure accurate and swift processing. Our goal is to make your next Fashan Wear experience even better.

Need Assistance?

Our dedicated customer support team is here to help at every step of the return process, from providing a return label to tracking your package. You can reach us at support@fashanwear.shop or connect with us through our 24/7 live chat.

Thank you for choosing Fashan Wear. We are committed to providing you with exceptional service and are here to assist with any questions or concerns.

For More Information:

Trade Name: Fashan Wear
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (318) 915-5792
Business Mail: support@fashanwear.shop
Business Address: 1001 Aldane Court, Ocoee, Florida 34761, United States