Frequently Asked Questions (FAQs)

Do you offer international shipping?
Currently, Fashan Wear ships only within the United States. Unfortunately, international shipping is not available at this time.

What materials are used in Fashan Wear products?
At Fashan Wear, we emphasize quality and durability. Our handbags are primarily made from genuine leather, while our jackets are crafted using premium materials such as leather, wool, and other high-quality fabrics.

How can I place an order?
Shopping with Fashan Wear is simple. Browse our collection of handbags and jackets, add your preferred items to the cart, and complete your purchase securely during checkout.

What are the shipping fees?
We apply a flat shipping fee of $5 to each order, ensuring safe and timely delivery to your location.

Can I cancel an order?
To cancel an order, please contact us at support@fashanwear.shop or use our 24/7 live chat as soon as possible. If the order has not been processed, we will cancel it and issue a refund. If it has already been processed, we will assist with the return process once you receive the item.

What if my order tracking is delayed or not updating?
If you encounter tracking issues, please reach out to us at support@fashanwear.shop or via live chat. We will resolve the issue and provide you with updated information.

How do I update my shipping address after placing an order?
If you need to change your shipping address, contact us at support@fashanwear.shop or through live chat. We will do our best to update it, but changes may be limited if your order is already being processed.

How do I start a return?
To initiate a return, contact us at support@fashanwear.shop or via our 24/7 live chat. Our team will guide you through the process to ensure it is smooth and hassle-free. For detailed information about our return policy, please visit the Return Policy page on our website.

What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, notify us within 30 days by contacting support@fashanwear.shop or through live chat. We will review the issue and arrange for a replacement or refund.

For More Information:

Trade Name: Fashan Wear
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (318) 915-5792
Business Mail: support@fashanwear.shop
Business Address: 1001 Aldane Court, Ocoee, Florida 34761, United States